Registrations Consultant

• Ref:2070
• Date Published:2008-12-10
• Consultant:Simon Goymer
• Type:Permanent
• Category:Customer Services
• Location:West End
• Salary:£19,700

Regulatory body within the Medical profession requires a Registrations Consultant in Reception to act as the first point of contact for visitors to the organisation. The role requires handling a range of enquiries from visitors who come into the reception.

Responsibilities:

To contribute to the achievement of standards of service by:

Processing service enquiries and undertaking related tasks to the required standards of quantity and quality.
Communicating effectively and providing a professional and friendly service to visitors and staff.
Communicating effectively with all visitors (internal and external) in a professional and friendly manner.
Carrying out tasks to facilitate the achievement of personal, team, section and directorate objectives.
Ensuring an acceptable level of knowledge by keeping up-to-date with policies and procedures.
Dealing with all service enquiries originating from Reception visits.
Ability to use initiative to refer casework/enquiries to other teams for advice, especially regarding work that requires escalation.
Preparing and drafting correspondence.
The post holder may be expected to carry out initial granting of applications for UK and overseas doctors who visit the Reception area.
Providing cover for colleagues in the directorate as required.
Participating in staff training as required. This will also include assisting in induction/coaching and problem solving for less experienced team members.
Such other reasonable duties as may be assigned from time to time.

Key skills

Excellent customer service skills. A high level of awareness of the needs of all enquirers and colleagues, and an ability to respond positively and creatively to those needs whilst working to service standards is essential.
The ability to quickly and accurately enter information into databases, produce documentation, and supply information. Excellent keyboard skills are essential.
Good working knowledge of Word and Excel
The ability to carry out a high volume of routine work to high standards of accuracy and speed. The ability to handle varied, complex, and unexpected transactions is also key to the role.
Accountability for each transaction in terms of making the right decision and acknowledging precisely when transactions need to be escalated to the manager/team leader.
Excellent communication and interpersonal skills to enable effective interaction, using the most appropriate methods, with colleagues and visitors at all levels. The ability to quickly establish credibility with visitors and colleagues.
The ability to work constructively as a member of a team.
Excellent planning and organisation skills. The ability to manage personal time and work to achieve personal and team objectives under varying degrees of pressure is essential.
Excellent written communication skills. The post holder must be able to write clear, concise and accurate plain English. The Registration Consultant is required to produce letters and other documents, which must be factually accurate and well presented.
Working knowledge of foreign language(s) would be advantageous.


Please note that only successful candidates will be contacted