Registrations Consultant

• Ref:2193
• Date Published:2009-07-06
• Consultant:Simon Goymer
• Type:Permanent
• Category:Customer Services
• Location:West End
• Salary:£19,700

Regulatory body within the medical profession requires a Registrations Consultant to act as the first point of contact for visitors to the organisation and
handle a range of enquiries from visitors.

Responsibilities:

Processing service enquiries and undertaking related tasks to the required standards of quantity and quality.
Communicating effectively and providing a professional and friendly service to visitors and staff.
Communicating effectively with all visitors (internal and external) in a professional and friendly manner.
Carrying out tasks to facilitate the achievement of personal, team, section and directorate objectives.
Ensuring an acceptable level of knowledge by keeping up-to-date with policies and procedures.
Preparing and drafting correspondence.

Key skills:

Excellent customer service skills.
Effective use of IT systems to meet visitors' needs. MS Word and Outlook are widely used.
The ability to quickly and accurately enter information into databases, produce documentation, and supply information. Excellent keyboard skills are essential.
The ability to carry out a high volume of routine work to high standards of accuracy and speed.
The ability to handle varied, complex, and unexpected transactions is also key to the role.
Excellent communication and interpersonal skills to enable effective interaction, using the most appropriate methods, with colleagues and visitors at all levels.
Excellent planning and organisation skills.
Excellent timekeeping is essential with flexibility to work as demands change.
Excellent written communication skills.
The ability to use innovation to suggest improvements to both individual and team processes.


Please note that only successful candidates will be contacted