Income Manager

• Ref:2315
• Date Published:2010-01-27
• Consultant:Oliver Woolnough
• Type:Permanent
• Category:General
• Location:other
• Salary:£21,500 - £6,000

Leading private sector company working within the Social Housing sector requires an Income Manager to work within the income management team delivering a customer focussed, pro-active service that uses early intervention techniques to reduce the high level arrears and actively manage former tenant debts to improve on collection of these debts

Responsibilities:

Take preventative action. Meet all requests made by Revenues and Benefits timescales.
In accordance with policies, procedures and timescales contact tenant and Revenues and Benefits. Update internal IT system and challenge/appeal decision if warranted.
Prepare letters to tenants. Call tenants. Visit tenants.
Refer to internal or external advice agencies if required. Follow escalation process through to legal process if required.
Check amount outstanding on internal IT systems. Accept rent from tenant as per policies and procedures.

Key Skills

The successful candidate will be a self starter that has the drive and aspiration to make the most of opportunities.
Desire and willingness to address the needs of internal and external customers.
Providing rapid and effective responses & seeking continually to improve quality & standards of excellence.
Takes care when completing a task ensuring that their actions comply with policy and procedures. Quick to spot errors and inconsistencies.
Like to maintain high standards at all times.
Has the capacity to cope with the unexpected. Will recognise the need for reorganisation whether they are proposing or are on the receiving end of change. Have the ability to adapt, embrace and welcome variety in their work.
Be an experienced user of MS packages including Outlook, Word and Excel
Full driving licence and access to a car is essential
Any offer of employment for this post will be subject to an Enhanced Disclosure Scotland / CRB check
An awareness of Housing law and Homelessness legislation, Welfare and Benefits regulations would be desirable.

Please note that only successful candidates will be contacted