Voids & Handback Coordinator

• Ref:2326
• Date Published:2010-02-17
• Consultant:Oliver Woolnough
• Type:Permanent
• Category:Support
• Location:North London
• Salary:£18,000 - £22,000

Our client is a rapidly expanding private sector property services group. Services provided include the management of social housing, private residential lettings and sales, commercial agency and professional chartered surveying services.

 

Voids & Handback Coordinator

 

Location: Uxbridge

 

£18,000 - £22,000

 

Receive dilapidation reports.  Reassess liability.  Inform Landlords and former tenants of works required and costs to meet the property lettable standard. Send appropriate correspondence.  Complete appropriate administrative tasks. Update internal IT systems.

Answer telephones. Deal with routine queries. Liaise with landlords and contractors. Deliver excellent customer service at all times in accordance to policies and procedures.

Request the suspension of Landlords rental payments in line with policies & procedures with the Accounts Department if required work is not completed.

Identify and recharge costs to landlords, tenants and councils in accordance to policies and procedures. Manage costs through a variety of mechanisms including SOR’s and formal contracting frameworks.

A self starter that has the drive and aspiration to make the most of opportunities. Has energy & enthusiasm, will readily take the initiative and be motivated to succeed not just for themselves but for the team & for the organisation as a whole