Repairs Customer Service Advisor

• Ref:2328
• Date Published:2010-02-18
• Consultant:Oliver Woolnough
• Type:Permanent
• Category:Customer Services
• Location:other
• Salary:£18,000 - £19,000

Our client is a rapidly expanding private sector property services group. Services provided include the management of social housing, private residential lettings and sales, commercial agency and professional chartered surveying services.

Recruiting: Customer Service Advisor

£18,000 - £19,000

Location: Slough

A great position for the right candidate!
A self starter that has the drive and aspiration to make the most of opportunities. Has energy & enthusiasm, will readily take the initiative and be motivated to succeed not just for themselves but for the team & for the organisation as a whole.

Ensure that all repairs are completed in accordance to policies and procedures and that there is a clear audit trail.
Answer telephones.
Deal with routine queries.
Liaise with landlords and tenants.
Deliver excellent customer service at all times in accordance to policies and procedures.
Receive & decipher repair requests & organise remedial works
Assess liability for repairs in line with policies & procedures, Local Authority contracts and Leasing agreements with Landlords.
Run daily progress reports & update internal IT systems. Progress to completion within set timescales.
Desire and willingness to address the needs of internal and external customers. Providing rapid and effective responses & seeking continually to improve quality & standards of excellence.

Please note: Due to the high number of applications, only successful candidates will be contacted.