Membership/Events Administrator

• Ref:2330
• Date Published:2010-02-18
• Consultant:Oliver Woolnough
• Type:Permanent
• Category:General
• Location:City
• Salary:£21,000

Membership organisation within the finance sector requires a:

Membership/Events Administrator

Up to £21,000

Fantastic benefit package

Contribute and support the achievements of the department, objectives with particular focus on the retention and fulfilment strands.
Support the efficiency and effectiveness of the Department by helping the Membership team managers
Implementation of the Membership Services activities.
To assist with the administration of Membership Services events, with the main focus being on
training providers and Achievement Awards.
To assist with the accurate and timely input of information on the website and database, with the
main focus being on, training providers and Achievement Awards.
Respond to and act on correspondence, emails and telephone enquiries relating to the work of the
section professionally and promptly.
Responsible for the processing of event bookings, database administration and event
correspondence.
To process event financial transactions and produce/despatch event communications within
corporate guidelines.
Coordinate the despatch, delivery and collection of event materials.
To ensure all post-event administration after every event is completed and to assist with the
recording of attendance and closing of events.
Coordinate the return of branch event attendance lists on a regular basis, and log attendance on
the database.
Responsible for creating and maintaining events and branch meetings on the database and
website and ensuring this information is accurate and up to date.
To be responsible for logging delegates’ questionnaires/feedback from events on the database and
to assist in analysing the event questionnaires and report relevant trends and statistics as
appropriate.
To draft events and branch meetings publicity (for example e-communications and direct mailings)
and assist with the despatch in consultation with third party suppliers as appropriate.
To handle telephone and e-mail enquiries regarding all events, and any
policy enquiries promptly and professionally.
To respond to and act on correspondence, emails and telephone enquiries relating to the work of
the section courteously and promptly.
To provide clear and useful advice, guidance and information to customers in response to enquiries.
Recognise and refer sensitive issues arising from internal or external stakeholders regarding any
contact or correspondence to the management as appropriate.
To develop friendly, positive and supportive relationships with external and internal customers, and
to provide them with excellent service.