Certification Team Leader

• Ref:2365
• Date Published:2010-04-30
• Consultant:Simon Goymer
• Type:Contract
• Category:Public Sector
• Location:West End
• Salary:£28,000 - £36,000

Regulatory body within the medical profession requires an experienced people manager to join their Certification team for a 12 month contract.

 

Responsibilities:

 

To contribute to the achievement of the Certification sections objectives by providing supervisory and organisational support for a team of Certification Officers and Assistants, responsible for specific named specialties. 

This involves working with the Certification Manager in the supervision and support of a Certification team, ensuring applications are processed in accordance with the legal requirements and timeframes, targets are met, and certificates and decisions issued on time.

Oversee and manage applications received within allocated team

Take responsibility for more complex telephone enquiries, including those from Royal Colleges, Faculties, Deaneries and the public.

Ensure applications are processed in accordance with legislative requirements and procedures

To support the Certification Manager in the management of the team of Officers and Assistants

Coach and develop team members

Participate in recruitment and selection of team members
Assist in the quality assurance of the work produced by the officers to ensure qualitative, legislative and performance targets are met. Provide feedback as necessary on a regular basis.

To work with the Royal College, Faculties and Joint Committees

To work with the Certification Manager with regard to Certification Appeals

Develop working relationships with the Registration and Certification Appeals team, acting as the first point of contact for allocated Certification Appeals

Liaise with the In house Legal team or other legal representation on the responses to directions and witness statements

To be able to effectively communicate the role and function of Certification to the wider organisation. 

Contribute to the monthly production and distribution of various statistical reports on the performance of the section through the balance score card.  

 

Key skills:

 

To be able to understand the legislative framework in which the organisation operates and the roles of other statutory and non-statutory bodies concerned with medical regulation.

To use knowledge to help define future policy and legislative needs.

To be able to demonstrate previous experience of working within an operational business and dealing with escalation issues.

To have an understanding of the Data Protection Act and the importance of maintaining confidentiality at all times.

Effective use of IT systems. MSWord, MS Excel and Outlook are widely used

To have solid administration experience ideally gained in a regulatory, government or not-for-profit environment and experience of processing applications and document checking

To be able to manage occasional difficult situations that require diplomacy and tact to ensure the desired result is achieved.

To demonstrate the ability to support and coach individuals and achieve results through getting the best out of the team.

 

 

Please note that only successful candidates will be contacted