Multi-Lingual Customer Service Adviser

• Ref:2412
• Date Published:2010-08-10
• Consultant:Simon Goymer
• Type:Temporary
• Category:Customer Services
• Location:City
• Salary:£12.39

One of the most renowned International luxury goods companies is looking for a number of temporary Multi-Lingual Customer Service Advisors to work within their online business up to Christmas. Start dates are the 20th of September and 4th of October

 

Key responsibilities are as follows

 

Pro-actively seek out, develop and respond to sales opportunities and maximise accordingly

Contribute to monthly departmental sales plan achievement through team work

Meet personal annual sales plan

Offer 'Signature Service' to all customers (internal and external) at all times

Meet departmental KPIs

Manage the order process from inception through to successful delivery with specific reference to inventory management, servicing requirements, credit issues and high value order procedures

Take ownership for all customer follow up, logging actions at all times

Support open, accurate and prompt communication at all times both externally to clients and internally to colleagues.

Escalate all pertinent matters to line manager as necessary

 

The role will involve some saturday work and Sunday work in December mainly.

The role starts on the 20th of September and 4th of October with interviews taking place on the 9th and 10th of September for the 20th start and interviews taking place week commencing the 27th of September for the 4th start. 

 

Essential requirements

 

You must be a fluent English speaker and ideally speak fluent Italian, but would look at Spanish, French and German

Ideally have worked within an office based customer service/call centre environment

Excellent on Word & Excel

Able to start on either the 20th of September or 4th of October and could committ to the interviews dates stated above

Able to committ until the end of the year