Registrations Consultant

• Ref:2415
• Date Published:2010-08-24
• Consultant:Simon Goymer
• Type:Permanent
• Category:Customer Services
• Location:West End
• Salary:up to £20,000

Regulatory body within the medical profession requires a frontline customer service professional to act as first point of contact to visitors. As a Registration Consultant, you will handle a range of enquiries from visitors.

 

Responsibilities:

 

Processing service enquiries and undertaking related tasks to the required standards of quantity and quality.

Communicating effectively and providing a professional and friendly service to visitors and staff.

Communicating effectively with all visitors (internal and external) in a professional and friendly manner.

Dealing with all service enquiries originating from Reception visits.

Ability to use initiative to refer casework/enquires to other teams for advice, especially regarding work that requires escalation.

Preparing and drafting correspondence.

Participating in staff training as required. This will also include assisting in induction/coaching and problem solving for less experienced team members.

 

Key skills:

 

Excellent customer service skills. A high level of awareness of the needs of all enquirers and colleagues, and an ability to respond positively and creatively to those needs whilst working to service standards is essential.

Effective use of IT systems including MS Word and Outlook.

The ability to quickly and accurately enter information into databases, produce documentation, and supply information. Excellent keyboard skills are essential.

The ability to carry out a high volume of routine work to high standards of accuracy and speed. The ability to handle varied, complex, and unexpected transactions is also key to the role.

Excellent communication and interpersonal skills to enable effective interaction, using the most appropriate methods, with colleagues and visitors at all levels. The ability to quickly establish credibility with visitors and colleagues.

Excellent written communication skills. The post holder must be able to write clear, concise and accurate plain English. The Registration Consultant is required to produce letters and other documents, which must be factually accurate and well presented.

Working knowledge of foreign language(s) would be advantageous.

The ability to use innovation to suggest improvements to both individual and team processes.

 

Please note that only successful candidates will be contacted