One of the most renowned International luxury goods companies is looking for a Multi-Lingual Customer Service Advisor to work within their online business as they expand into the European market.You must speak fluent  German and English.

Key responsibilities are as follows

Pro-actively seek out, develop and respond to sales opportunities and maximise accordingly
Contribute to monthly departmental sales plan achievement through team work
Meet personal annual sales plan
Offer 'Signature Service' to all customers (internal and external) at all times
Meet departmental KPIs
Manage the order process from inception through to successful delivery with specific reference to inventory management, servicing requirements, credit issues and high value order procedures
Take ownership for all customer follow up, logging actions at all times
Support open, accurate and prompt communication at all times both externally to clients and internally to colleagues.
Escalate all pertinent matters to line manager as necessary

The role will involve some saturday work and Sunday work in December mainly

Essential requirements

You must be fluent in Italian and either French, Spanish or German.
Ideally have worked within an office based customer service/call centre environment
Excellent on Word & Excel