Certification Advisor
- Ref:2503
- Date Published:2011-05-20
- Consultant:Simon Goymer
- Type:Temporary
- Category:Public Sector
- Location:West End
- Salary:£12 - £14 per hour
Regulatory body within the medical profession requires a Certification Advisor to provide administrative and organisational support, with specific responsibilities in processing applications.
Main responsibilities of the job
Ensuring applications are processed in accordance with the legal requirements and timeframes, and that targets are met. Being the first point of contact for applicants in their specialties and answering enquiries from others on procedures and status of cases.
Make initial and subsequent detailed assessment of application and evidence according to guidelines, producing two detailed checklists.
Liaise effectively with applicants and other interested parties by phone, email, letter and in person throughout the application process.
Prioritise applications and meet deadlines to keep within agreed Key Performance Indicators.
Ensure database entries are correct and complete for each stage of an application and scan as necessary.
Manage caseload, prioritising applications according to the report, and ensuring deadlines are met.
Take responsibility for more complex enquiries, including those from external stakeholders.
To contribute to the directorate work on business improvement, through participating in workshops to identify areas for improvement in the processes and procedures.
Key skills:
Effective use of IT systems. MS Word, MS Excel and Outlook are widely used,
Knowledge of SIEBEL would be advantageous
To demonstrate the ability to apply legislation and guidelines to day-to-day work.
To have a good understanding of the Data Protection Act and the importance of maintaining confidentiality at all times.
To have solid administration experience, ideally gained in a regulatory, government or not-for-profit environment and experience of processing applications and document checking.
The ability to establish credibility with customers and colleagues by quickly identifying the nature of an enquiry and taking appropriate steps to deal with all enquiries.
The post holder will be able to demonstrate excellent customer service skills and ability to respond positively and creatively to the needs of others whilst working to service standards.
The post holder must be able to prioritise their workload and manage a number of different tasks whilst maintaining a high degree of accuracy and attention to detail.
The post holder must be able to write in clear and concise plain English to produce letters and other documents that are factually accurate.
The post holder will require a high level of initiative, information analysis and decision making to ensure appropriate decisions.
Please note that only successful candidates will be contacted
