Italian Customer Service Advisor
- Ref:2504
- Date Published:2011-05-23
- Consultant:Simon Smith
- Type:Permanent
- Category:Customer Services
- Location:City
- Salary:£23,000-£24,000
One of the most renowned International luxury goods companies is looking for an Italian Customer Service Advisor to work within their online business as they expand into the European market.You must speak fluent Italian and English
Key responsibilities are as follows
Pro-actively seek out, develop and respond to sales opportunities and maximise accordingly
Contribute to monthly departmental sales plan achievement through team work
Meet personal annual sales plan
Offer 'Signature Service' to all customers (internal and external) at all times
Meet departmental KPIs
Manage the order process from inception through to successful delivery with specific reference to inventory management, servicing requirements, credit issues and high value order procedures
Take ownership for all customer follow up, logging actions at all times
Support open, accurate and prompt communication at all times both externally to clients and internally to colleagues.
Escalate all pertinent matters to line manager as necessary
The role will involve some saturday work
Essential requirements
You must be fluent in Italian & English
Ideally have worked within an office based customer service/call centre environment
Excellent on Word & Excel
