Certification Team Leader - Manchester

• Ref:2576
• Date Published:2012-01-13
• Consultant:Simon Goymer
• Type:Permanent
• Category:Public Sector
• Location:other
• Salary:£22,500 - £25,000

Regulatory body within the medical profession requires a Team Leader to provide supervisory and organisational support for a team of Certification Advisors responsible for Certification applications.  The Team Leader will have responsibility for both Advisers and the Certification Assistants.

Responsibilities:

Ensure applications are processed in accordance with legislative requirements and procedures.

Monitor progress of applications within the team, help deal with problem cases and ensure any delays are addressed promptly.

Ensure team members are following the certification process efficiently, referring to the process flows where appropriate.

Manage the issuing of decisions and provide feedback to applicants, Royal Colleges, Faculties and postgraduate deaneries. Ensure that the decisions are issued within agreed service level agreements.

Coach and develop team members and undertake internal (on the job) training of staff in Certification procedures, including continuing professional development.

Assist in the quality assurance of the work produced by the advisors to ensure qualitative, legislative and performance targets are met. Provide feedback as necessary on a regular basis.

Respond promptly to requests and enquiries regarding the application process.

Take responsibility for more complex telephone enquiries, including those from Royal Colleges, Faculties, Deaneries and individual applicants.
Address any issues with regard to standard and quality of evaluations from the Royal Colleges, Faculties and their committees. 

Support the Certification Manager at College training days, delivering presentations on the Certification process.

Key Skills:

To be able to understand the legislative framework in which the organisation operates and the roles of other statutory and non-statutory bodies concerned with medical regulation.

To use knowledge to help define future policy and legislative needs.

To be able to demonstrate previous experience of working within an operational framework and dealing with escalation issues. This may have been in a casework environment.

To have an understanding of the Data Protection Act and the importance of maintaining confidentiality at all times.

Effective use of IT systems. MSWord, MS Excel and Outlook are widely used, as is the GMC's bespoke database.

To have solid administration experience ideally gained in a regulatory, government or not-for-profit environment and experience of processing applications and document checking.

To possess excellent drafting skills. This includes the ability to summarise a case and/or information concisely and accurately, to frame sound proposals and to prepare agendas and take minutes for the panels and to write reports or letters in plain English to a variety of audiences.

To demonstrate a proven track record of delivering excellent customer service by identifying the customer’s needs and responding appropriately.

To be able to present arguments in a persuasive manner and to participate actively in departmental and external meetings.

The ability to manage teams to ensure that departmental objectives are met in line with key performance indicators and service level agreements

The ability to make recommendations to improve working processes and departmental procedures.

 

 

 

Please note that only successful candidates will be contacted