Team Operations Manager

• Ref:2693
• Date Published:2012-09-10
• Consultant:Oliver Woolnough
• Type:Contract
• Category:Customer Services
• Location:City
• Salary:£37,800

A well respected professional membership body in central London is recruiting for a Team Operations Manager to join their team.

Contract until end of Feb 2013 

Salary up to £37,800

Start: ASAP

Line management of a team leader and coordinator to ensure operational activities are conducted efficiently and effectively.
Regularly monitor, analyse and share related statistics and trends and proactively identify communication messages and activities to meet targets related to progression and retention of all membership audiences
Reflect, as part of the Management Team, on the scope for collaborative approaches with other teams within the Membership Team, including making recommendations for the adjustment of resource allocation in order to respond to the business needs
Support the Manager in conducting projects and strategic reviews
Planning and implementing projects and activities resulting from strategic reviews, in particular the short term activities.
Budget management - prepare the renewals budget relating to the function and monitor through the monthly and quarterly review process.
Prepare Board papers as and when appropriate, within strict deadlines, on matters relating to the Information Management function.
Attend Boards and Working Parties as required.

Ensure that the resources within the function are appropriately deployed in order to achieve the function's objectives.
Monitor and adjust the performance of the function to ensure that it provides a high standard of service to the relevant stakeholders
Manage and appraise the Team Leader and Coordinator, motivating them to achieve specific targets and objectives and identifying their learning and development needs to ensure that these needs are met effectively.
Proactively identify areas of work that can be streamlined and developed to ensure the objectives of the Membership team are achieved, in consultation with the Manager.
Identify, in consultation with the Manager, team projects which will further review and develop the membership policies, procedures and communication to ensure they continue to meet business objectives.
Oversee the management of the work of the Membership function in order to ensure it operates efficiently and to develop effective administration systems to encourage increased levels of membership across all levels of membership.
Review, develop and monitor the effectiveness of all relevant promotional material in collaboration with the Marketing Division, including those in soft and hard copy format, ensuring it is up to date and fit for purpose
Support the Membership Coordinator to analyse members' profiles and payment behaviours in order to establish and identify segments of the membership and produce communication in specific targeted ways so as to prevent lapsing.
Monitor and review the impact Training Provider and employer behaviour has on student member retention, proactively informing the team and the wider business of trends and insight gained in order to inform business decisions.