Membership Services Manager

• Ref:2744
• Date Published:2013-02-07
• Consultant:Simon Goymer
• Type:Permanent
• Category:General
• Location:City
• Salary:£46,000

Well respected professional membership body is recruiting for a Membership Services Manager to join the team in London

£46,000

Identify, implement and manage projects/research initiatives above and beyond business as usual activity to assist the organisation in delivering on its objectives 
Oversee implementation of and continue to review the effectiveness of online and offline benefits and services, identifying areas for change or improvement in consultation management 
Establish and implement a strategy for enhancing the levels of member and non-member engagement 
Identify statistical trends, using this information to develop an understanding of customers and their interaction with services and to act on this intelligence appropriately. 
Review the existing benefits and services, ensuring that customer feedback is captured, considered and used as appropriate.
Manage and appraise the Team Managers, motivating them and the team to achieve specific targets and objectives; identify their individual learning and development needs and ensure that these needs are met effectively.
identify and consider operational areas for review, negotiating for internal change as and when necessary, in consultation with the Head of department. 
Review, develop and monitor the effectiveness of all relevant promotional material in collaboration with the Marketing Division, including those in soft and hard copy format, ensuring it is up to date and fit for purpose. 
Ensure adequate quality assurance systems are in place for all areas of the membership services team work. 
Identify and develop effective online services and systems to help with the achievement of the Membership Services Team objectives and to ensure the delivery of these services to members and non-members 
Take responsibility for ensuring the maintenance and development of the relevant areas, ensuring that any developments are appropriately resourced and tested effectively ahead of delivery. 
prepare a regular breakdown of targets to be achieved, and to monitor the team's performance against these targets. 
Oversee the preparation of an income and expenditure budget relating to the department, in consultation with Management
Ensure the performance of the team against budget is monitored effectively through the monthly management accounts and quarterly reviews.