Customer Support Advisor

• Ref:2756
• Date Published:2013-03-07
• Consultant:Oliver Woolnough
• Type:Permanent
• Category:Support
• Location:City
• Salary:£23,000

Professional well respected education organisation in Central London is recruiting for a credible, passionate and hard working Customer support advisor to join the team.

Salary: up to £23k

Communicate effectively, promptly, courteously, and accurately with customers regarding operational matters.
Handle confidential information securely and discreetly.
Recognise and refer sensitive issues arising from internal or external stakeholders to the Manager as appropriate.
Use internal systems to provide accurate information at all times
Perform duties relating to quality assurance processes before and after assessments have taken place.
Deal with invoice queries related to assessments in a timely manner.
Assist in the development and testing of software.
Ensure communications are responded to within the team's service level agreement. 
Log all communications with training providers and students on the CRM system in an accurate and timely manner. 
Be the contact for a specified parts of the organisation to assist them with technical queries from training providers. 
Manage the admin for the meetings within a specified region, involves liaising with the Events team to set up events on CRM, draft agendas, and minutes, and despatching all communications in a timely manner. 
Attend events where required.
To contribute to specific projects.
Identify areas of work which can be improved and developed to ensure the objectives and targets of the team are achieved.
Assist the with activities relating to the research and development of new support and services for training providers, including taking responsibility for projects as and when required.