Customer Service Advisor

  • Ref:3112
  • Date Published:2017-01-27
  • Consultant:Simon Smith
  • Type:Temporary
  • Category:Customer Services
  • Location:South London
  • Salary:£10.92-12.07ph

A luxury online retailer in SE London is currently looking for a number of Customer Service Advisors on an ongoing temporary basis Key responsibilities are as follows Ensure outbound orders and customer returns are processed accurately and within the agreed SLAs Ensure exemplary levels of customer service are displayed at all times Take responsibility to improve product knowledge and advise customers on purchases Take every opportunity to up-sell and accessorize outfits Increase sales by being aware of current trends, styles and availability of products on the company websites Understand individual and team KPIs and strive to exceed target set for telephony quality and sales Liaise with other departments as necessary to meet customer demands Anticipate, identify and resolve problems that could delay the release or movement of shipments Utilize internal email management software to ensure correct categorization of customer queries and complaints Report to the Premier Team Leader in the event of any customer query or complaint concerning the Premier Service Manage workload effectively This is a shift based role,Shifts vary each week over a 13 week period, with a maximum of 5 weekends worked, 37.5hrs per week shifted between 7.30am to 9.30pm Essential Requirements Must have an office based customer service background but would look at candidates who are currently working in fashion retail Must be accessible to South London, so would not consider candidates in West or North London Excellent communicator Must be happy working shifts and working some weekends Must be immediately available