Spanish Online Customer Service

  • Ref:3114
  • Date Published:2017-02-01
  • Consultant:Simon Smith
  • Type:Temporary
  • Category:Support
  • Location:City
  • Salary:£13.04-13.33

An exciting opportunity has arisen with a fast growing online beauty company who are currently looking for a Spanish online Customer Service Executive on an ongoing temporary basis. Key responsibilities are as follows To assist customers with any issues regarding tracking their orders or their returns via email Communicate promptly any information to customers about their orders by email To help customers to register on the site and/or to process their orders Deal with complaints and escalation process where necessary. To handle difficult customers with professionalism, dealing with late returns, bad reactions and faulty goods Liaise with warehouse over issues raised by customers with regard to either orders or returns To assist Finance Department with customers on security/fraud checks Liaise with Finance for any accounting enquiries and flag accounting issues raised by customers Maintain a high level of service awareness at all time. Active use of order tracker and order database to help customers with product enquiries The role is shifted currently Monday to Saturday 9-5.30 or 10- 6.30, working 37.5hrs per week, 5 days a week. You will be required to work at least one Saturday a month and at some point in the future the customer service centre will be open until 9pm Essential Requirements Must have a solid background in office based Customer Service, but would definitely look at face to face experience in the beauty industry Fluent Spanish and must have excellent written English as the role is mainly an email based role Good on Word & Excel Excellent communicator who strives to give exceptional customer service Must be on short notice or immediately available