German Customer Service Executive

  • Ref:3132
  • Date Published:2017-06-05
  • Consultant:Simon Smith
  • Type:Permanent
  • Category:Customer Services
  • Location:South London
  • Salary:£21k plus bonus
A leading Luxury online fashion business based in South East London is currently looking for German Customer Service Advisers. Key responsibilities To assist customers with any issues with regards to their returns or their orders via emails or by phone Communicate promptly any information to customers about their orders To help customers to register online and/or to process their orders Deal with complaints and escalation process where necessary To handle difficult customers with professionalism To be able to deal with customers with late returns and faulty goods Liaise with Fulfilment for any issues with customers’ orders Liaise with shipping department over issues raised by customers with regard to either orders or returns To assist Finance Department with customers on security checks (calls or emails) Liaise with Finance for any accounting enquiries and flag accounting issues raised by customers Maintain a high level of service awareness at all time Active use of order tracker and order database To help customers with product enquiries This is a shift based position working between 7am and 6.30pm Monday to Saturday. You will be required to work 1 in 4 weekends and 5 days per week,37.5hrs per week Additionally, the position also pays a monthly bonus up to £350 per month or up to £4200 per year depending on sales, productivity and quality. Essential requirements Must be able to speak and write fluent German & English Excellent experience with Customer Care in an office environment or on the shop floor Previous contact centre experience is beneficial Excellent written and verbal communication skills Must be happy to work shifts and work some weekends Happy to work in an inbound sales environment Good team player Excellent keyboard and written skills, articulate with good spelling and grammar Excellent communication skills specifically in regard to building relationships with customers Reliable and consistent Flexible attitude and able to take initiative Excellent eye for detail and good organizational skills Experience with Microsoft packages