Customer Services Executives x5

  • Ref:3148
  • Date Published:2017-08-05
  • Consultant:Simon Smith
  • Type:Temporary
  • Category:Customer Services
  • Location:City
  • Salary:£12.92
One of the most renowned International luxury retailers is currently looking for a number of Customer Service Executives on a temporary basis to start on the 9th and 30th of October until the end of the year Key responsibilities are as follows Taking inbound calls from the UK market Offer 'Signature Service' to all customers (internal and external) at all times Manage the order process from inception through to successful delivery with specific reference to inventory management, servicing requirements, credit issues and high value order procedures Take ownership for all customer follow up, logging actions at all times Support open, accurate and prompt communication at all times both externally to clients and internally to colleagues. Escalate all pertinent matters to line manager as necessary Contribute to monthly departmental sales plan achievement through team work Meet personal annual sales plan Meet departmental KPIs You will be required to work 40 hr weeks, 8 hr days, 5 days a week from Monday to Saturday, so you will be required some Saturdays Essential requirements Ideally have worked within an office based customer service/call centre environment but not essential Must be computer literate Must be able to start on either the 9th or 30th of October and able to interview on the 14th of September to start on the 9th of October or 4th of October to start on the 30th Must be able to work from the October start dates until the end of the year